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About ZIWO

ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    97%
  • Reviews
    76%
  • Momentum
    65%
  • Popularity
    78%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

ZIWO Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    97%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

ZIWO Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

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Disclaimer: The pricing details were last updated on 31/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ZIWO Pricing.

ZIWO Alternatives

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ZIWO Reviews

User Rating

4.7/5 (Based on 60 Ratings)

Ratings Distribution

  • Excellent

    71.7%
  • Very Good

    26.7%
  • Average

    1.7%
  • Poor

    0%
  • Terrible

    0%

Do You Use ZIWO?

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ZIWO User Reviews

Videos on ZIWO

ZIWO FAQs

What is ZIWO used for?

ZIWO is Call Center Software. ZIWO offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about ZIWO features.

What are the top alternatives for ZIWO?

Does ZIWO provide API?

Yes, ZIWO provides API.

ZIWO Contact

Vendor Details

Dubai , UAE Founded : 2010

Contact Details

(+971) 4 512 62 26

https://www.ziwo.io/

Social Media Handles

ZIWO Integrations

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