Top Customer Success Software

Planhat is an advanced consumer success platform that helps with data monitoring, project management, and customer experience improvement within an individual business. Hundreds of modern technology firms across the world rely on Planhat in order to optimise customer success and lifetime value. The software is capable of centralising all customer-related data and creating customisable dashboards to see what adds value and what doesn't. Besides improving the customer lifecycle using playbooks, triggers, alerts, and automation. Also, Planhat can be integrated with pre-existing business tools and derive a unified view of customer-related data in real-time. Zapier, Zendesk, Mailchimp, Pipedrive and Stitch are among the notable ones. For those who are into a subscription business, advanced revenue management functionality within Planhat helps the admin get rid of pivot charts and heavy spreadsheets. On the contrary, they can get a quick overview of new bookings, approaching renewals and development over time.

Interactions with target customers can help grow business. Track key customer behavior to deliver targeted messages to drive sales and increase engagement. To send targeted advanced segmentation messages in a timely manner, create customer lists based on who they are, where they are, and what they do (or don't). simple implementation. solid results. CrowdPower delivers powerful results. Add CrowdPower to any website with just a few lines of code. If your company uses Segment to install third-party integrations, can enable CrowdPower in the Segment dashboard. CrowdPower is a customer engagement tool for SaaS businesses. The software monitors user activity and creates simple "if this, then that" automations based on user behavior. Users can use CrowdPower for email referrals, feature announcements, usage alerts, review requests, and more. Software that helps users win back old customers by automating, messaging customer segments with broadcasts, and seeing everything users are doing in their apps with tracking event. CrowdPower integrates with Segment, Stripe, Zapier, Slack, Discord, Twilio and other tools users know and love

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM.

Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. This most successful accounts are likely to expand. Reach out to them to upsell and grow business. Never wonder who to talk to or when. Automatically created tasks give an actionable way forward every day. Automate low-touch customer success workflows so can focus on white-glove tasks. Treat them as individuals by segmenting customer base into groups based on account details or usage.

SuccessBoard is the perfect tool for any business looking to maximize customer retention, satisfaction, and growth. With all necessary customer information in a single source of truth, they can quickly and easily gather the data they need to boost customer loyalty and growth. It's also the perfect automation and AI tool that can help they find insights in customer data that would have otherwise been hidden. SuccessBoard integrates with all their systems to provide a complete 360-degree view of their customers. This makes it easy to get an overview of all customer activity, including buying history, communication records, and preferences. This helps they to create targeted marketing campaigns, as well as service and product options that respond to individual customer needs. And with AI-driven insights, they can easily make the decisions and adjust strategies to keep customers coming back. They can also take advantage of SuccessBoard’s automated processes to streamline customer service, saving time and hassle. SuccessBoard is a next generation customer platform that is helping to transform the way businesses interact with their customers. It's the perfect tool for any business that wants to maximize customer retention, satisfaction, and growth.

Volie plans the entire day so BDC managers can focus on what matters most, building value into operations. Volie is automotive software made for dealerships. The BDC Engine that allows to rethink the way manage customer communications for sales and service BDC's. The only BDC platform made specifically for automotive. Volie provides the 3 things BDC needs to be profitable all in one place: Data Management, Campaign Management and Communication Management.

2 Steps is an online Customer Journey Analytics Software. Synthetic automation for native mobile applications has been a challenge for organizations. 2 Steps leverages almost a decades worth of expertise in automating mobile applications. Real iOS & Android devices are available to perform complex synthetic workflows with performance data and screencast replay made available in Splunk. Your organization should be deeply concerned with the functionality of any application they release to market.

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible.

Partenero is a service aiming to help businesses collaborate and communicate better with their partners and ensure compliance. It provides a way to manage vendor relationships and enables users to better manage the information of vendors and partners, roles and responsibilities, contracts, Project SLAs, KPIs and more. Users can collaboratively share files, assign tasks and activities, discuss issues and track projects among themselves. Additionally, the user is benefitted by better controls for collaboration with vendors. Alerts and reminders for SLAs and ensuring SLA compliance are also key features of the tool. Project statistics are available in various formats, and key information is displayed firsthand on the dashboard. Project statuses, timelines, change requests, issues, escalations, notes and documents can be tracked collaboratively. The offerings of the tool include features such as change requests and issues tracking, budget, and billing tracking, SLAs and KPIs tracking and a dedicated success manager.

AI-driven Customer Intelligence platform to help SaaS companies predict customer health, extinguish churn, and accelerate retention and revenue. An AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.