Browse Software
+ List Your Product
Loading...

About SupportBee

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.

Screenshots & Videos

Comments
Draft Replies
Assignments
Video Thumbnail
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    73%
  • Momentum
    62%
  • Popularity
    79%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

SupportBee Awards

SupportBee Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

SupportBee Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SupportBee Pricing.

SupportBee Alternatives

View All SupportBee Alternatives

SupportBee Reviews

User Rating

4.2/5 (Based on 31 Ratings)

Ratings Distribution

  • Excellent

    48.4%
  • Very Good

    38.7%
  • Average

    12.9%
  • Poor

    0%
  • Terrible

    0%

Do You Use SupportBee?

Write a Review

SupportBee User Reviews

Videos on SupportBee

SupportBee Screenshots

SupportBee FAQs

What is SupportBee used for?

SupportBee is Help Desk Software. SupportBee offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about SupportBee features.

What are the top alternatives for SupportBee?

Does SupportBee provide API?

Yes, SupportBee provides API.

SupportBee Contact

Vendor Details

United States Founded : 2010

Contact Details

Not available

https://supportbee.com/

Social Media Handles

Customers

SupportBee Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed