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HelpCrunch Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Live Chat Software

  • The Average Cost of a basic Live Chat Software plan is $19 per month.

  • HelpCrunch pricing starts at $12/month, which is 37% lower than similar services.

  • 62% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 42% offer a Freemium Model Allows users to access basic features at no cost..

HelpCrunch FAQs

How much does HelpCrunch cost?

The pricing for HelpCrunch starts at $12.00 per user per month. HelpCrunch has 4 different plans:

  • Standard (Live chat) at $12.00 per user per month.
  • Premium(Live chat) at $20.00 per user per month.
  • Standard (Live Chat and Email) at $23.00 per user per month.
  • Premium (Live Chat and Email) at $39.00 per user per month.
    • HelpCrunch also offers a custom plan based on the customer's request.

      Learn more about HelpCrunch pricing.

Does HelpCrunch offer a free plan?

No, HelpCrunch does not offer a free plan.

Learn more about HelpCrunch pricing.

Compare HelpCrunch Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
HelpCrunch HelpCrunch 12 per month per user HelpCrunch Pricing
LiveAgent LiveAgent 15 per month per user + LiveAgent Pricing
LiveChat LiveChat 16 per month per user + LiveChat Pricing
HelpOnClick HelpOnClick 7.2 per month per user + HelpOnClick Pricing
ClickDesk ClickDesk 12.99 per month per user - ClickDesk Pricing
Intercom Intercom 59 per month - - Intercom Pricing
Smartchat Smartchat 49 per month - + Smartchat Pricing
Comm100 Live Chat Comm100 Live Chat 29 per month per user + Comm100 Live Chat Pricing
LiveHelpNow LiveHelpNow 9 per month - + LiveHelpNow Pricing
Zendesk Chat Zendesk Chat 19 per month per user + Zendesk Chat Pricing

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HelpCrunch Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Help Desk Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

HelpCrunch Integrations

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