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Freshdesk Contact Center (Formerly Freshcaller) Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Call Center Software

  • The Average Cost of a basic Call Center Software plan is $25 per month.

  • Freshdesk Contact Center (Formerly Freshcaller) pricing starts at $15/month, which is 40% lower than similar services.

  • 42% of Call Center Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 5% offer a Freemium Model Allows users to access basic features at no cost..

Freshdesk Contact Center (Formerly Freshcaller) FAQs

How much does Freshdesk Contact Center (Formerly Freshcaller) cost?

The pricing for Freshdesk Contact Center (Formerly Freshcaller) starts at $15.00 per user per month. Freshdesk Contact Center (Formerly Freshcaller) has 6 different plans:

  • Blossom at $15.00 per user per month.
  • Garden at $29.00 per user per month.
  • Estate at $45.00 per user per month.
  • Forest at $69.00 per user per month.
  • Estate Omnichannel at $79.00 per user per month.
  • Forest Omnichannel at $139.00 per user per month.

Does Freshdesk Contact Center (Formerly Freshcaller) offer a free plan?

Yes, Freshdesk Contact Center (Formerly Freshcaller) offers a free plan.

Learn more about Freshdesk Contact Center (Formerly Freshcaller) pricing.

Compare Freshdesk Contact Center (Formerly Freshcaller) Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Freshdesk Contact Center (Formerly Freshcaller) Freshdesk Contact Center (Formerly Freshcaller) 15 per month per user Freshdesk Contact Center (Formerly Freshcaller) Pricing
Freshdesk Freshdesk 15 per month per user + Freshdesk Pricing
Zendesk Talk Zendesk Talk 9 per month per user + Zendesk Talk Pricing
Aircall Aircall 30 per month per user + Aircall Pricing
Call Center Studio Call Center Studio - - - + Call Center Studio Pricing
Pulse CallDesk Pulse CallDesk - - - - Pulse CallDesk Pricing
LeadDesk LeadDesk - - - + LeadDesk Pricing
TalkDesk TalkDesk - - - - TalkDesk Pricing
Desky Desky 4.5 per month - - Desky Pricing
ClickDesk ClickDesk 12.99 per month per user - ClickDesk Pricing

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Freshdesk Contact Center (Formerly Freshcaller) Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    90%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Freshdesk Contact Center (Formerly Freshcaller) Integrations

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