74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Support Hub and how does it work?
Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation.
Read MoreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Jatana.ai and how does it work?
Jatana helps companies to provide exceptional customer support at a fraction of time and cost. The AI learns from your historical data to help you close support tickets faster and better than ever.
Read MoreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Max HelpDesk and how does it work?
Max HelpDesk is a versatile helpdesk platform that enables you to make a system for prioritizing, categorizing, and assigning tickets so you don't lose track of them. It allows you to have meaningful discussions every day, across all channels, and with every consumer. Max Helpdesk platform offers built-in features to automate time-consuming helpdesk activities, identify issues, make plans based on measurements, and optimize the operation of your helpdesk. It enables you to collaborate as a team to address client issues promptly and effectively. With a smart knowledge base and forums, you can provide clients with a self-service experience and make the helpdesk really yours by customizing processes, customer portals, agent responsibilities, and more with Max HelpDesk. The platform makes ticketing easy, increases your team’s productivity, and helps you increase your work efficiency with its smart suite of features and tools. Furthermore, it offers complete customizations to fit every requirement of your business. Additionally, the platform accepts PayPal, Visa, MasterCard, SEPA Transfer, and Cryptocurrency as modes of payment to facilitate easy payment transactions for its users.
Read MoreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ReplyManager and how does it work?
ReplyManager is a web-based email management tool that helps eBay, Amazon and other online sellers manage high volumes of incoming email. Process eBay refunds, manage returns, cancellations and Resolution Center in one place. Sync orders from Linnworks, Brightpearl, and ChannelAdvisor to pull in order details in each customer message. Know which language your international messages are in, so you always send the right templates or translations. Leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.
Read MoreSW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Wisdom and how does it work?
Wisdom is a product engagement CRM which enables teams to watch customers live without downloads in order to provide amazing support and collaboratively develop great features.Reach out and assist customers in need accurately and professionally, as you can handle customers’ issues with complete context by retracing their steps with them while keeping customers in the loop at all times. Understand what your customers want using the Search Analytics and build a relationship with them with enriched social media feeds. Wisdom’s omnisearch enables a comprehensive search for customers, companies and moments in time. With Wisdom, you can share company notes and important recorded clips to assist users in need. You can also collaborate to write and run SQL queries.
Read MoreSW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is SAHO Complaint Desk and how does it work?
SAHO complaint desk is a platform for multilevel support eco system. this helps the management to streamline the support provided by their departments and by the support persons expertise availability. simplicity is the ultimate in sophistication. the platform is designed to have a simple interface and user experience. from requesting solutions to complaints and resolving complaints. this itself reduces the missing logs of complaints. support persons or agents can focus on supporting and delivering insights to the management and supervisors through powerful dashboards and reporting tools.
Read MoreSW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Tender Support and how does it work?
Tender gives you the tools you need to deliver great customer support. Receive notifications, reply on the go and use keywords to quickly take action. Tender automatically reminds you to follow up at the right time so you don't have to.
Read MoreSW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HelpHub and how does it work?
HelpHub software is a platform used to manage knowledge base with original content with AI. The software uses a drag-and-drop editor tool to customize your content with logo & favicon, color scheme, and domain name. Collaborate with your team and collect user's vote on each article's to measure the key metrics via dashboard. Small and Medium companies make use of the software.
Read MoreSW Score Breakdown
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Rhino Support and how does it work?
Rhino Support helpdesk software is designed to make the process of providing world-class support, drop-dead easy. It's fast, efficient and really easy to use. Set up your account or read below for a quick overview.
Read MoreSW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Justclarify and how does it work?
Justclarify is a new kind of support request system with inbuilt video/screen(no installation required) recording, but why because some problems require visual feedback. They offer a support page where your customers can record a video and send it as a support request, with which you will get an in-depth understanding of the issue. By giving your customer the ability to record, you can understand the problem from their perspective. Customize your support page with your logo and color scheme that best suits your brand.
Read MoreSW Score Breakdown
The Average Cost of a basic Help Desk Software plan is $20 per month.
66% of Help Desk Software offer a Free Trial , while 21% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Support Hub
|
74 | 0 |
Jatana.ai
|
74 | 5 |
Max HelpDesk
|
74 | 0 |
ReplyManager
|
74 | 3.3 |
Wisdom
|
73 | 4.8 |
SAHO Complaint Desk
|
73 | 0 |
Tender Support
|
73 | 3.5 |
HelpHub
|
73 | 0 |
Rhino Support
|
71 | 0 |
Justclarify
|
70 | 0 |
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Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.
Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below
Typical Features
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Enables integrating the software with social media for better reach and coverage
Helps in receiving queries and offering help through multiple channels
Helps in storing, creating and sending canned or pre-written responses to main the discussion flow
Helps in storing the documents electronically and in a systematic way
Facilitates brand marketing as per the brand-owner's requirement and preference
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Helps to tackle and to manage familiar issues or routine challenges
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Helps to manage, automating and organizing important aspects concerning a service-level agreement
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Helps automatically routing queries and data to the right agent
Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Allows you to instantly communicate with your customers and/or exchange chat messages online
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