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About Deskpro

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    72%
  • Momentum
    66%
  • Popularity
    82%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Deskpro Awards

Deskpro Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Deskpro Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

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Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskpro Pricing.

Deskpro Alternatives

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Deskpro Reviews

User Rating

2.8/5 (Based on 56 Ratings)

Ratings Distribution

  • Excellent

    55.4%
  • Very Good

    32.1%
  • Average

    8.9%
  • Poor

    0%
  • Terrible

    3.6%

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Deskpro User Reviews

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Deskpro FAQs

What is Deskpro used for?

Deskpro is Help Desk Software. Deskpro offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Deskpro features.

What are the top alternatives for Deskpro?

Does Deskpro provide API?

Yes, Deskpro provides API.

Deskpro Contact

Vendor Details

London, United Kingdom Founded : 2002

Contact Details

+44 020-3582-1980

https://www.deskpro.com/

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Customers

Deskpro Integrations

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