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About ClickDesk

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

Screenshots & Videos

Live Chat screenshot
Video Chat screenshot
Help Desk screenshot
Video Thumbnail
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    98%
  • Reviews
    78%
  • Momentum
    66%
  • Popularity
    80%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

ClickDesk Awards

ClickDesk Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option

Allows your visitors to speak to your agents directly over the phone

ClickDesk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ClickDesk Pricing.

ClickDesk Alternatives

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ClickDesk Reviews

User Rating

4/5 (Based on 71 Ratings)

Ratings Distribution

  • Excellent

    45.1%
  • Very Good

    42.3%
  • Average

    5.6%
  • Poor

    2.8%
  • Terrible

    4.2%

Do You Use ClickDesk?

Write a Review

ClickDesk User Reviews

Videos on ClickDesk

ClickDesk Screenshots

ClickDesk Slides

ClickDesk FAQs

What is ClickDesk used for?

ClickDesk is Live Chat Software. ClickDesk offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about ClickDesk features.

What are the top alternatives for ClickDesk?

Does ClickDesk provide API?

Yes, ClickDesk provides API.

ClickDesk Contact

Vendor Details

Sunnyvale, California Founded : 2011

Contact Details

+1 855-452-3375

https://www.clickdesk.com/

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