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About CallTools

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner.

Screenshots & Videos

Campaign screenshot
Caller ID options screenshot
Live Phone Calls screenshot
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    80%
  • Momentum
    69%
  • Popularity
    86%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

CallTools Awards

CallTools Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

CallTools Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 30/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallTools Pricing.

CallTools Alternatives

View All CallTools Alternatives

CallTools Reviews

User Rating

4.9/5 (Based on 302 Ratings)

Ratings Distribution

  • Excellent

    94.7%
  • Very Good

    3.6%
  • Average

    1.3%
  • Poor

    0.3%
  • Terrible

    0%

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CallTools User Reviews

Videos on CallTools

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CallTools FAQs

What is CallTools used for?

CallTools is Call Center Software. CallTools offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about CallTools features.

What are the top alternatives for CallTools?

Does CallTools provide API?

Yes, CallTools provides API.

CallTools Contact

Vendor Details

Irvine, California Founded : 2015

Contact Details

1-800-679-1637

https://calltools.com/

Social Media Handles

CallTools Integrations

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