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Showing 61 - 66 of 66 Products

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TelebuHub logo
Call center software Write a Review
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What is TelebuHub and how does it work?

TelebuHub is a single-window software that’s loaded with all the tools and applications you need to manage an inbound, outbound or blended call center on the cloud or onsite. Host inbound, outbound or blended call centers with multiple IVR processes. Design your own IVR flow, define service levels & manage everything in real-time. Inbuilt CRM, Ticket Management, Knowledge Management System & Agent Scorecards. Use preview, progressive, or predictive dialers or trigger prerecorded voice broadcasts. A single view dashboard for agents, team leads, managers & back-office employees.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 81%
  • Reviews 60%
  • Momentum 60%
  • Popularity 62%

TelebuHub Pricing

  • Free Trial Not Available
  • TelebuHub Offers Custom plan.

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Provana Speech Analytics logo
Speech analytics for essential monitoring at call centres Write a Review
Visit Website + Add to Compare

What is Provana Speech Analytics and how does it work?

Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 69%
  • Reviews 60%
  • Momentum 61%
  • Popularity 76%

Provana Speech Analytics Pricing

  • Free Trial Not Available
  • Provana Speech Analytics Offers Custom plan.

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Call Metrics logo
Call Tracking For Smart Business Write a Review
Visit Website + Add to Compare

What is Call Metrics and how does it work?

Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 74%
  • Reviews 60%
  • Momentum 61%
  • Popularity 66%

Call Metrics Pricing

  • Free Trial Not Available

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zingtree logo
An easy to use agent scripting application. 4.4 Based on 94 Ratings
Visit Website + Add to Compare

What is Zingtree and how does it work?

Quickly build, deploy and analyze agent scripts with Zingtree. You can easily add agent scripts in any browser and can set up individual agent tracking to monitor your agents performance. It allows you to design agent scripts without coding by using Visual Designer. This software supports seamless integration with SalesForce and can be easily deployed in any CRM system. In addition, it has powerful analytics tools using which you can get performance summaries, track every session and can generate reports based on analysis. By maintaining history of every sessions the call transfer between agents is a hassle-free experience in Zingtree.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 70%
  • Reviews 60%
  • Momentum 61%
  • Popularity 75%

Zingtree Pricing

  • Free Trial Available
  • Starts at $8.00. Offers Custom plan.

71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ContactLogix logo
Call Center Services Simplified Write a Review
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What is ContactLogix and how does it work?

ContactLogix was designed by automobile dealers for automobile dealers. With over 50 years combined experience in the Retail Automobile Industry, ContactLogix can save time and money. ContactLogix partners with Volie.io, a leading provider of a complete communication stack that combines customer management with state of the art communication tools combining both inbound and outbound channels into a simple-web-based application.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 70%
  • Reviews 60%
  • Momentum 61%
  • Popularity 61%

ContactLogix Pricing

  • Free Trial Not Available
  • ContactLogix Offers Custom plan.

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

MagneticOne Mobile Call Tracker logo
Track your calls from any location Write a Review
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What is MagneticOne Mobile Call Tracker and how does it work?

Call Tracker is a smartphone software that transfers information about incoming and outgoing calls into CRM systems. If you make a lot of calls every day as part of your business, this is just what you need. All call data can be stored in one place the CRM system.The programme allows users to keep track of the length and number of calls they make to each contact, add comments and audio notes to the call log, and define call monitoring rules. It also allows you to work with specific Contacts or Leads, allowing you to create and amend information, assign tasks, and plan meetings, among other things.Some of the interesting features of MagneticOne Mobile Call Tracker are, calls are sent from your call log to CRM. Make a schedule for calls, tasks, and deals, and set a reminder for them. Save calls immediately after you hang up or at any time thereafter. Create your own call tracking rules to make the procedure more convenient and efficient. Add text and voice notes to make sure you don't forget anything crucial.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 69%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

MagneticOne Mobile Call Tracker Pricing

  • Free Trial Available
  • Starts at $3.99. Offers Free-forever plan.

Pricing Insights for Call Center Software

  • The Average Cost of a basic Call Center Software plan is $25 per month.

  • 42% of Call Center Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 5% offer a Freemium Model Allows users to access basic features at no cost..

List of Call Center Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS
TelebuHub TelebuHub 74 0
Provana Speech Analytics Provana Speech Analytics 73 0
Call Metrics Call Metrics 73 0
Zingtree Zingtree 72 4.4
ContactLogix ContactLogix 71 0
MagneticOne Mobile Call Tracker MagneticOne Mobile Call Tracker 70 0

Overview

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

Before purchasing a call center software, you need to consider the following key factors  

  • Automatic Call Distribution (ACD): It is a prime factor for any call center software which carries out all essential functions and routes all the inbound calls to the right agent.    
  • Call Queue Management: Effective call queue management is necessary to distribute calls to your agents equally. 
  • Call monitoring: Availability of this feature will help you to monitor all inbound and outbound calls in real-time by which you can easily track your agent’s performance and can improve the quality of your service.  
  • Concurrency Support: Ensure that your software has concurrency support using which you can efficiently manage multiple calls at the same time.
  • Call Blocking: It is an added advantage if your software has a call blocking feature. By using this feature, you can restrict all spam calls by blacklisting the numbers which will save your agent’s productive time.

Features

Typical Features

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

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