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Showing 21 - 40 of 66 Products

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

XCALLY logo
Best omnichannel contact center application. Write a Review
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What is XCALLY and how does it work?

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 65%
  • Momentum 61%
  • Popularity 81%

XCALLY Pricing

  • Free Trial Not Available
  • XCALLY Offers Custom plan.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

uContact logo
A Simple All-in-one Contact Center Solution 4.9 Based on 55 Ratings
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What is uContact and how does it work?

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 74%
  • Momentum 61%
  • Popularity 73%

uContact Pricing

  • Free Trial Not Available
  • Starts at $40.00.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

PrimoDialler logo
Cloud-based call center software 4.9 Based on 68 Ratings
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What is PrimoDialler and how does it work?

PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful call center features, it comes enhanced with multiple predictive dialer features as well. The platform does not require any complicated installation process and is very easy to use. PrimoDialler features include call log, call recording, call scripting, escalation management, queue management, voice recognition, etc. The software comes designed with progressive dialer, predictive dialer and manual dialer. The software helps in personalizing and streamlining the customer service you intend to offer through your call center.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 70%
  • Momentum 61%
  • Popularity 80%

PrimoDialler Pricing

  • Free Trial Available
  • PrimoDialler Offers Custom plan.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Vert-Age Dialer logo
Provides comprehensive BPO solutions Write a Review
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What is Vert-Age Dialer and how does it work?

Vert-Age Dialer is a call centre software that is used to increase business efficiency and productivity. With a personalised dashboard and interactive communication options, this software helps businesses to reach out to the right prospects with utmost accuracy. This software program is technically advanced to make the business process in call centres simpler and more productive. It also comes as a complete call centre platform to make outbound calls automated. Furthermore, the predictive dialer of the software dials a list of phone numbers and connects answered calls directly to the agents. Vert-Age Dialer contains different dialling modes backed by an answering machine detection facility. It also ensures agent productivity at a low cost, besides providing an IVR and skills-based routing facility that delivers outstanding customer experiences on the go. Businesses can also store customer records in one place and manage proper follow-ups with its Customised CRM feature. Other features of Vert-Age Dialer include cloud-based solutions, ticket management, missed call services and chatbot/voice bot.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 60%
  • Momentum 63%
  • Popularity 76%

Vert-Age Dialer Pricing

  • Free Trial Not Available
  • Vert-Age Dialer Offers Custom plan.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Collab logo
The Worlds Leading Multimedia Contact Center Write a Review
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What is Collab and how does it work?

Collab is the perfect product for anyone looking to optimize their digital transformation journey. This comprehensive solutions enable a smart balance between automation and direct human interaction to ensure maximum efficiency. With Collab, Customer an streamline processes across the entire organization, improve customer engagement, and get better insights into how best to optimize operations. It provide detailed analytics to help and identify inefficiencies and plan for improvement. This user-friendly interface helps non-tech professionals get up and running quickly while providing full access of controls for skilled tech-savvy users. Moreover, the customer support team provides round the clock assistance so the team can make the most of this innovative platform. Taking advantage of Collab will empower customers business with data-driven decision making, enabling more efficient operations with an enhanced customer experience along the way.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 60%
  • Momentum 61%
  • Popularity 81%

Collab Pricing

  • Free Trial Not Available
  • Collab Offers Custom plan.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

YakoVoice logo
Cloud Call Center Write a Review
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What is YakoVoice and how does it work?

YakoVoice is a cloud call centre that can be used by small business, and one can get started with a five-seater call centre within 10 minutes, thanks to the power of AI used by this software. It is a cutting edge solution for cloud telephony, which in return helps in empowering your firm. The voice platform offered by YakoVoice comes with a plethora of services and products that assist in automating any business and offers the maximum benefits of cloud telephony. With the help of this software, you can discover the real power of cloud telephony. Getting access to all communication solutions under a single dashboard is made possible by YakoVoice. It will not only help the customers to connect to the brand with ease but at the same time, allow users to expand their business across the world without burning a hole in their pockets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 60%
  • Momentum 60%
  • Popularity 79%

YakoVoice Pricing

  • Free Trial Available

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Calabrio One logo
Powerful call center with cross-platform reporting tool. 4.2 Based on 213 Ratings
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What is Calabrio One and how does it work?

It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 86%
  • Reviews 81%
  • Momentum 65%
  • Popularity 83%

Calabrio One Pricing

  • Free Trial Not Available
  • Calabrio One Offers Custom plan.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Velocify Dial-IQ logo
Add a reliable inbound/outbound sales dialer and accelerate sales 4.3 Based on 12 Ratings
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What is Velocify Dial-IQ and how does it work?

Velocify Dial-IQ is a reliable inbound and outbound sales dialer, which helps users to make more calls and carry out better conversations. With this software, one can enjoy a seamless experience between sales acceleration and voice engagement tools. It is a click-to-call sales dialer that assists the sales teams to have more conversations and focus on the right prospect every time. The software helps to grow one’s mortgage business faster, and when joined with Ellie Mae, a digital learning platform, can together help the lenders to originate more loans. This further helps to reduce time to close the deals and lower the costs without delay. This platform delivers unrivaled results through inbound/outbound blending, power dialing, international dialing, pre-recorded voicemail facility, performing a thorough analysis, preparing reports, live coaching, etc. With Velocify Dial-IQ, one can make use of the communication tools, save time and be more productive on a single screen. The software ensures responsiveness and productivity through a larger number of dials, initiating meaningful conversations, and generating more revenue. The Dial-IQ has been specifically designed for sales, and it has all the features to bring optimal sales workflow and focus on activities leading to more revenue.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 69%
  • Momentum 60%
  • Popularity 67%

Velocify Dial-IQ Pricing

  • Free Trial Not Available
  • Velocify Dial-IQ Offers Custom plan.

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

My Hotline logo
A Call Management Software Write a Review
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What is My Hotline and how does it work?

My Hotline software is a Cloud Based Business Call Management System to automate business. The software offers customizable tools to record calls, automate routing to meet customer's needs. The Cloud Telephony Integrated CRM used to analyze the sales based on prospects. Generate detailed report to measure the customer’s purchase history.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 60%
  • Momentum 61%
  • Popularity 71%

My Hotline Pricing

  • Free Trial Not Available
  • My Hotline Offers Custom plan.

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

3CLogic logo
Amp up your customer-specific communication levels in real-time with 3CLogic 3.7 Based on 80 Ratings
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What is 3CLogic and how does it work?

3CLogic is an appropriate contact centre solution that helps companies to transform their cloud platform or CRM by integrating voice with the pre-existing digital channels of communications. The solution helps companies to improve their contact centre services by introducing voice-enabled self-service mechanisms. It also comes loaded with a robust call centre functionality that enables users to contact individual clients through leading platforms like ServiceNow, SAP, Microsoft Dynamics and SugarCRM. With 3CLogic, businesses can easily create, modify and manage dynamic call flows designed to work with external business workflows. The solution even allows companies to use third-party data, matching customers with the right agent who can help them in the most appropriate way. With 3CLogic, users are also provided real-time visibility into the performance-related matters of Interactive Voice Response (IVR) workflows. Thus enabling them to identify operational bottlenecks, deflection points or drop-offs on the go. Advanced keyword spotting rules, call transcription and machine learning facilities included within the particular software helps with seamless identification of individual sentiments or tones of a customer-specific interaction.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 85%
  • Reviews 76%
  • Momentum 64%
  • Popularity 78%

3CLogic Pricing

  • Free Trial Not Available
  • 3CLogic Offers Custom plan.

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intalk.io logo
The smart omnichannel customer engagement platform Write a Review
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What is Intalk.io and how does it work?

Intalk.io is an multichannel customer engagement software solution with enterprise-grade communication capabilities that is based in India. Within a dynamic and comprehensive, centrally controlled Customer Experience Management Platform, Intalk.io combines all company communication channels - call, SMS, email, social media, and webchat in one. Intalk.io’s smart solutions make it simpler for the user to manage the workflow using the cloud contact center technology in order to provide a smooth experience. It helps to improve customer satisfaction, boost ROI, and elevate the FCR scale across all departments and sectors. Your clients can enjoy a smooth experience while communicating with you. It focuses on assisting you in overcoming obstacles and strengthening your client connections. With Intalk.io, users get a cloud contact centre software solution that steers their brand in the correct direction by providing outstanding customer service and offers them a competitive advantage by increasing quality leads. You can increase your sales team's productivity by concentrating on the appropriate leads. Furthermore, it gives your staff the tools they need to convert more customers. The platform offers a free demo too.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 60%
  • Momentum 60%
  • Popularity 66%

Intalk.io Pricing

  • Free Trial Available
  • Intalk.io Offers Custom plan.

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

VoxDesk logo
Your call center software Write a Review
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What is VoxDesk and how does it work?

Voxdesk is a call center software that helps businesses automate calls, improve team productivity and enhance customer experience. You can increase your call connects with features like pre-recorded soundboards, automated voicemails, customized call disposition, timezone connect, and a powerful dialer with advanced priority rules. The dialer feature of voxdesk allows to screen out answering machines, reduce agent wait time, and boosts connection. You get text-to-speech, SMS integration, and monitor dialed numbers with it. Call analytics lets you record call reports, and regular call logs, track calls, and gather accurate & detailed data. Music on hold feature helps to engage customers, build value, and increase call retention rate. With soundboards, you get to play pre-recorded audio files to customers to keep them engaged and multi language support & multiple input signals. Predictive dialer, a clever dialer, makes simultaneous calls to many numbers before routing the call to your agent or contact person.Some other features that come with this software are call dispositions, call center scripts, voicemail drop, list management, voice bot, and call campaign.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 60%
  • Momentum 65%
  • Popularity 67%

VoxDesk Pricing

  • Free Trial Not Available
  • Starts at $9.99. Offers Free-forever and Custom plan.

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HoduCC logo
Comprehensive and consolidated contact center software 3.9 Based on 11 Ratings
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What is HoduCC and how does it work?

HoduCC has inbuilt web-phone which is based on WebRTC technology by Google. HoduCC provides a ready plugin to integrate with the client website to chat with customers. A Predictive Dialer Software is an ideal tool for businesses with huge call volumes. Let’s take the customer’s engagement with the organization to the next higher level. Advanced ACD helps to evenly distribute the calls among available agents by following specific strategies. Assist the clients through email even if agents are busy with lined up calls. Automation can be a major contributor in to use resources effectively and enhance productivity. Call Center Software has all the required features to manage the inbound, outbound customer call center business. Contact center software delivers advanced social media capabilities for customer service and organizations.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 69%
  • Momentum 62%
  • Popularity 64%

HoduCC Pricing

  • Free Trial Available

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Servetel logo
Get connected with customers in an efficient way 4 Based on 1 Ratings
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What is Servetel and how does it work?

Servetel is a cloud-based telephonic service providing software company. The software ensures the stable and efficient connection between its customers and their business. With Servetel, users can generate virtual mobile numbers of their choice and run multiple missed call campaigns with them. This will connect them with more customers at no cost. The software comes with an interactive voice response (IVR) feature that allows its users to improve their customer engagement efficiently. Further, it has a voice broadcasting feature that allows users to convey their voice messages to the mass audience. One can easily record conversations with the customers for quality control, live monitoring and performance review with the software’s call recording feature. Users can forward business calls to any available destinations with Servetel’s call forwarding feature. The software also comes with a remote admin portal so that the company head can stay updated about every ongoing call between customers and agents. Users can keep track of the number of missed calls and received calls with the active SMS feature of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 93%
  • Reviews 60%
  • Momentum 63%
  • Popularity 82%

Servetel Pricing

  • Free Trial Available
  • Servetel Offers Custom plan.

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TCN Operator logo
The Ultimate Collection Of Call Center Tools Write a Review
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What is TCN Operator and how does it work?

TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Provide agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 60%
  • Momentum 62%
  • Popularity 77%

TCN Operator Pricing

  • Free Trial Not Available
  • TCN Operator Offers Custom plan.

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Ameyo Engage logo
Design a secure and scalable contact centre platform for your customer base Write a Review
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What is Ameyo Engage and how does it work?

Ameyo Engage is an online contact centre service provider that helps businesses in creating a call centre, orchestrating communication with customers and sorting out their problems, efficiently. Advanced computer telephony capabilities and features loaded within, helps businesses to get their First Call Resolution (FCR) and connect rate enhanced in real-time. It also helps to boost customer wise satisfaction levels by automating the inbound call routing facility to the right agents. Ameyo Engage offers a great variety of effective tools and technology, making the agents’ life a lot easy without reducing the quality of their customer service. In addition, real-time integration facilities available with external tools, like Sugar CRM, Freshdesk, Zoho and more, enable companies to never lose the context of any conversation and proceed adequately. Dashboards and custom reports available within can be used to measure and monitor conversations between agents and customers. Ameyo Engage is a PCI DSS compliant software and works under ISO/IEC 27018 and ISO 27001 Certified cloud-based environment, ensuring complete data security.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 60%
  • Momentum 60%
  • Popularity 70%

Ameyo Engage Pricing

  • Free Trial Not Available
  • Ameyo Engage Offers Custom plan.

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Dextr.Cloud logo
Enhance your customer experience Write a Review
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What is Dextr.Cloud and how does it work?

Dextr.Cloud is a customer experience managing platform that enables its users to engage customers in the purchasing process and support inquiries. The software uses the latest serverless technology from AWS in order to deliver a secure, elastic and highly available platform for its users. Dextr Omni-channel provides its users with an intuitive and unified interface that enables the agents to respond to customer communications across multiple channels such as email, chat, and social all in one queue. Pre-scripted answers are provided to the commonly asked questions. The software provides its users with a real-time agent and queue performance, silent monitoring or coaching, advanced activity filtering, listen and download recordings, ad-hoc and scheduled closures and personalized company branding. Dextr.Cloud software delivers powerful collaboration features directly to the desktop of the agent and enables them to check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the ordinary resolution flow. The software also provides robust pre-built integrations with leading CRM solutions so that the agents have the information required to make customers happy.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 60%
  • Momentum 62%
  • Popularity 66%

Dextr.Cloud Pricing

  • Free Trial Available
  • Dextr.Cloud Offers Custom plan.

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Pulse CallDesk logo
Call Management Software on the cloud Write a Review
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What is Pulse CallDesk and how does it work?

Pulse CallDesk is an exceptional call management software on the cloud that provides an integrated cloud-based contact centre. With Pulse CallDesk, customer experience is surely improved due to such a powerful single solution. It's hard to compete with the features that Pulse CallDesk offers; intelligent routing, monitoring and recording, real-time analytics, and reporting. What's more, Pulse CallDesk comes with 24/7 customer support to ensure that any problem or question they come across is answered immediately and with an expert opinion. Pulse CallDesk has everything they need to provide a superior customer experience, from its simple web-based interface to its optimized routing for incoming calls. With Pulse CallDesk, they can be sure that your customer service will be top notch and their customer satisfaction will be guaranteed.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 60%
  • Momentum 61%
  • Popularity 64%

Pulse CallDesk Pricing

  • Free Trial Not Available
  • Pulse CallDesk Offers Custom plan.

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Dialer360 logo
Highly secure call center software with PCI compliance. 3.8 Based on 1 Ratings
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What is Dialer360 and how does it work?

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 88%
  • Reviews 73%
  • Momentum 62%
  • Popularity 71%

Dialer360 Pricing

  • Free Trial Available

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sharpen logo
Offer perfect customer experiences by training your agents 3.8 Based on 68 Ratings
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What is Sharpen and how does it work?

Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 80%
  • Reviews 72%
  • Momentum 63%
  • Popularity 71%

Sharpen Pricing

  • Free Trial Not Available

Pricing Insights for Call Center Software

  • The Average Cost of a basic Call Center Software plan is $25 per month.

  • 42% of Call Center Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 5% offer a Freemium Model Allows users to access basic features at no cost..

List of Call Center Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS
XCALLY XCALLY 86 0
uContact uContact 86 4.9
PrimoDialler PrimoDialler 86 4.9
Vert-Age Dialer Vert-Age Dialer 86 0
Collab Collab 86 0
YakoVoice YakoVoice 85 0
Calabrio One Calabrio One 85 4.2
Velocify Dial-IQ Velocify Dial-IQ 85 4.3
My Hotline My Hotline 84 0
3CLogic 3CLogic 84 3.7

Overview

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

Before purchasing a call center software, you need to consider the following key factors  

  • Automatic Call Distribution (ACD): It is a prime factor for any call center software which carries out all essential functions and routes all the inbound calls to the right agent.    
  • Call Queue Management: Effective call queue management is necessary to distribute calls to your agents equally. 
  • Call monitoring: Availability of this feature will help you to monitor all inbound and outbound calls in real-time by which you can easily track your agent’s performance and can improve the quality of your service.  
  • Concurrency Support: Ensure that your software has concurrency support using which you can efficiently manage multiple calls at the same time.
  • Call Blocking: It is an added advantage if your software has a call blocking feature. By using this feature, you can restrict all spam calls by blacklisting the numbers which will save your agent’s productive time.

Features

Typical Features

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

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