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Showing 1 - 11 of 11 Products

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk logo
Powerful Virtual Phone System For Businesses 4.4 Based on 748 Ratings
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What is CloudTalk and how does it work?

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 92%
  • Momentum 65%
  • Popularity 92%

CloudTalk Pricing

  • Free Trial Available
  • Starts at $25.00. Offers Custom plan.

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Nextiva logo
Customer Experience Suite for a Complete View of Customer Journeys 4.5 Based on 1445 Ratings
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What is Nextiva and how does it work?

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 93%
  • Reviews 92%
  • Momentum 65%
  • Popularity 100%

Nextiva Pricing

  • Free Trial Not Available
  • Starts at $18.95. Offers Custom plan.

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallTools logo
Complete call center solution for growing businesses 4.9 Based on 302 Ratings
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What is CallTools and how does it work?

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 80%
  • Momentum 69%
  • Popularity 86%

CallTools Pricing

  • Free Trial Not Available
  • CallTools Offers Custom plan.

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CircleLoop logo
Making business communication easier all around 4.3 Based on 96 Ratings
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What is CircleLoop and how does it work?

CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in saving their time and getting their things done easily with its modern-day communication features. It is a very useful tool as it enables users to make and receive calls anywhere on any device. It effortlessly works using its powerful features and tools. Besides receiving and making calls, it also shows users all of their calls histories and easily manages their settings. CircleLoop software provides a cloud-based telephone system supported by mobile apps and desktops without needing any hardware support. It has flexible pricing features from broad local, national and mobile selections. Moreover, it offers a wide variety of tools and many compelling plans as well. CircleLoop comprises some amazing features, including voicemail to text conversion, personalized voicemail, call recording and forwarding, smart call activity notifications, analytics, and much more. Moreover, the incorporation of Pipedrive offers flexible and easier ways to keep in touch with their customers over phone calls rather than messages or emails. Eliminating all the hassles and other desk phone works, CircleLoop solution offers features with a subscription pricing strategy.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 77%
  • Momentum 60%
  • Popularity 85%

CircleLoop Pricing

  • Free Trial Available
  • Starts at $6.45.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ZIWO logo
Interact with your clients in a seamlessly 4.7 Based on 60 Ratings
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What is ZIWO and how does it work?

ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 97%
  • Reviews 76%
  • Momentum 65%
  • Popularity 78%

ZIWO Pricing

  • Free Trial Available
  • Starts at $109.00.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Truly logo
Build Sales with Calls 4.4 Based on 121 Ratings
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What is Truly and how does it work?

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 75%
  • Momentum 62%
  • Popularity 72%

Truly Pricing

  • Free Trial Available
  • Starts at $55.00. Offers Custom plan.

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Phonon logo
Automate your communication at one go! Write a Review
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What is Phonon and how does it work?

Phonon is an automation-oriented communication software that eases communication across various platforms. Users can access their social media accounts along with texting and emailing through one single platform of this software. It is backed by artificial intelligence and machine learning, thereby offering modern and innovative outbound and inbound solutions. The software offers customisable solutions by consultation and since it is equipped with PCI DSS 2.0 protocol, it is completely secure and easily integrates with Google Cloud, IBM Watson and other AI platforms. It offers customer-oriented IVR solutions to meet the requirements along with an automated contact centre that offers easy connectivity and reach to the desired audience through various social media platforms. Visual IVR feature allows users to generate leads and accordingly strategize as per the needs and an easy API integration helps to boost connectivity and skill-based routing helps in enhanced agent productivity. Real-time dashboards help in providing necessary reports and analytics with deep insights coverage.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 60%
  • Momentum 62%
  • Popularity 83%

Phonon Pricing

  • Free Trial Not Available

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

uContact logo
A Simple All-in-one Contact Center Solution 4.9 Based on 55 Ratings
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What is uContact and how does it work?

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 74%
  • Momentum 61%
  • Popularity 73%

uContact Pricing

  • Free Trial Not Available
  • Starts at $40.00.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

PrimoDialler logo
Cloud-based call center software 4.9 Based on 68 Ratings
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What is PrimoDialler and how does it work?

PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful call center features, it comes enhanced with multiple predictive dialer features as well. The platform does not require any complicated installation process and is very easy to use. PrimoDialler features include call log, call recording, call scripting, escalation management, queue management, voice recognition, etc. The software comes designed with progressive dialer, predictive dialer and manual dialer. The software helps in personalizing and streamlining the customer service you intend to offer through your call center.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 70%
  • Momentum 61%
  • Popularity 80%

PrimoDialler Pricing

  • Free Trial Available
  • PrimoDialler Offers Custom plan.

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

3CLogic logo
Amp up your customer-specific communication levels in real-time with 3CLogic 3.7 Based on 80 Ratings
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What is 3CLogic and how does it work?

3CLogic is an appropriate contact centre solution that helps companies to transform their cloud platform or CRM by integrating voice with the pre-existing digital channels of communications. The solution helps companies to improve their contact centre services by introducing voice-enabled self-service mechanisms. It also comes loaded with a robust call centre functionality that enables users to contact individual clients through leading platforms like ServiceNow, SAP, Microsoft Dynamics and SugarCRM. With 3CLogic, businesses can easily create, modify and manage dynamic call flows designed to work with external business workflows. The solution even allows companies to use third-party data, matching customers with the right agent who can help them in the most appropriate way. With 3CLogic, users are also provided real-time visibility into the performance-related matters of Interactive Voice Response (IVR) workflows. Thus enabling them to identify operational bottlenecks, deflection points or drop-offs on the go. Advanced keyword spotting rules, call transcription and machine learning facilities included within the particular software helps with seamless identification of individual sentiments or tones of a customer-specific interaction.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 85%
  • Reviews 76%
  • Momentum 64%
  • Popularity 78%

3CLogic Pricing

  • Free Trial Not Available
  • 3CLogic Offers Custom plan.

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Dialer360 logo
Highly secure call center software with PCI compliance. 3.8 Based on 1 Ratings
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What is Dialer360 and how does it work?

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 88%
  • Reviews 73%
  • Momentum 62%
  • Popularity 71%

Dialer360 Pricing

  • Free Trial Available

List of Call Center Software For Mac

PRODUCT NAME SW SCORE AGGREGATED RATINGS
CloudTalk CloudTalk 95 4.4
Nextiva Nextiva 94 4.5
CallTools CallTools 92 4.9
CircleLoop CircleLoop 90 4.3
ZIWO ZIWO 88 4.7
Truly Truly 88 4.4
Phonon Phonon 87 0
uContact uContact 86 4.9
PrimoDialler PrimoDialler 86 4.9
3CLogic 3CLogic 84 3.7

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