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About Bright Pattern

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities.

Screenshots & Videos

Agent Desktop
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    83%
  • Momentum
    70%
  • Popularity
    84%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Bright Pattern Awards

Bright Pattern Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Bright Pattern Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( One-time license / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bright Pattern Pricing.

Bright Pattern Alternatives

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Bright Pattern Reviews

User Rating

4.5/5 (Based on 158 Ratings)

Ratings Distribution

  • Excellent

    75.3%
  • Very Good

    17.7%
  • Average

    6.3%
  • Poor

    0.6%
  • Terrible

    0%

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Bright Pattern User Reviews

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Bright Pattern FAQs

What is Bright Pattern used for?

Bright Pattern is Call Center Software. Bright Pattern offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Bright Pattern features.

Does Bright Pattern provide API?

Yes, Bright Pattern provides API.

Bright Pattern Contact

Vendor Details

South San Francisco, California

Contact Details

+1 650 529-4099

https://www.brightpattern.com/

Social Media Handles

Customers

Canary
Hitachi
melco
Mercedes

Bright Pattern Integrations

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